Legal

Privacy Policy.

Last updated: April 2026

Ridgeline Digital ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website at ridgelinedigital.com.au, make an enquiry, or engage our services.

By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following personal information:

• Name and contact details (phone number, email address)
• Business name and details
• Information you provide via our enquiry form or communications
• Website usage data collected via Google Analytics (anonymised)
• Payment information for services rendered (processed via agreed invoicing methods)

2. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide our services
• Prepare proposals, quotes and service agreements
• Communicate with you about your project or ongoing work
• Process invoices and payments
• Improve our website and services
• Comply with our legal obligations

3. How We Share Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information with trusted service providers who assist us in delivering our services, including:

• Formspree (enquiry form processing)
• Google Analytics (website analytics — anonymised data only)
• Cloudflare (website hosting and security)
• GoHighLevel (CRM and marketing automation, where applicable)

These providers are bound by their own privacy policies and are not permitted to use your information for any other purpose.

4. Client Data & Confidentiality

Where we are engaged to manage digital marketing services on your behalf (including access to your website, Google accounts, social media or CRM platforms), we treat all client data and credentials with strict confidentiality. We will not access, share or use your business data for any purpose other than delivering the agreed services.

5. Cookies & Analytics

Our website uses Google Analytics to collect anonymised data about how visitors use our site. This helps us improve our website and services. No personally identifiable information is collected through analytics.

You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.

6. AI Bot Protection

Our website employs technical measures to block known AI web scrapers and automated bots from accessing our content. This is to protect the intellectual property and proprietary content of Ridgeline Digital and our clients.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Our website is secured with SSL encryption and hosted on Cloudflare's secure infrastructure.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Enquiry and client records are typically retained for up to 5 years in accordance with Australian business record-keeping requirements.

9. Your Rights

Under the Australian Privacy Act 1988, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies independently.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us