Legal

Terms & Conditions.

Last updated: May 2026

These Terms and Conditions ("Terms") govern your use of the Ridgeline Digital website at ridgelinedigital.com.au and the services provided by Ridgeline Digital ("we", "us", "our"). By using our website or engaging our services, you agree to these Terms.

1. Services

Ridgeline Digital provides digital marketing services including website design and development, search engine optimisation (SEO), generative engine optimisation (GEO), local SEO, content marketing, analytics setup, and AI workflow automation.

The specific scope, deliverables, and pricing for each engagement are agreed in writing prior to commencement. No work will begin without a signed proposal or written agreement.

2. Proposals & Agreements

All proposals are valid for 14 days from the date of issue unless otherwise stated. Acceptance of a proposal constitutes a binding agreement between you and Ridgeline Digital. Any changes to agreed scope must be requested in writing and may incur additional charges.

3. Payment Terms

• Setup fees are invoiced upfront and due prior to work commencing
• Monthly retainer fees are invoiced at the start of each billing period
• Invoices are due within 14 days of issue unless otherwise agreed
• Late payments may result in suspension of services
• All prices are in Australian dollars (AUD) and inclusive of GST where applicable

4. Cancellation & Refunds

Monthly services may be cancelled with 30 days written notice. No lock-in contracts apply unless specified in your agreement. Setup fees are non-refundable once work has commenced. Refunds for monthly retainers will not be issued for the current billing period.

Founding-client pricing, where offered, is locked for the duration of the engagement provided the monthly service remains active. Cancellation forfeits the founding-client rate.

5. Intellectual Property

Upon full payment of all outstanding invoices, you own all deliverables created specifically for you, including website designs, copy, and content. Ridgeline Digital retains ownership of any pre-existing tools, templates, frameworks, or methodologies used in delivering services.

You grant Ridgeline Digital the right to display your project as part of our portfolio and case studies, unless you request otherwise in writing.

6. Client Responsibilities

To enable us to deliver services effectively, you agree to:

• Provide accurate and complete information when requested
• Respond to requests for feedback, approvals, or content in a timely manner
• Ensure you have the right to use any content, images, or materials you supply to us
• Maintain the security of any login credentials we provide or you share with us

Delays caused by late provision of content or approvals may affect agreed timelines and are not the responsibility of Ridgeline Digital.

7. Third Party Services

Our services may involve third party platforms including Google, GoHighLevel, Cloudflare, Formspree, and others. We are not responsible for outages, changes, or pricing adjustments made by these third party providers. Any costs associated with third party tools are in addition to our service fees unless explicitly included in your agreement.

8. Limitation of Liability

Ridgeline Digital will not be liable for any indirect, incidental, or consequential loss arising from the use of our services or website. Our total liability in any circumstance is limited to the fees paid in the preceding 30-day period.

We do not guarantee specific search engine rankings or results. SEO outcomes depend on many factors outside our control including algorithm changes, competitor activity, and the quality of your website content.

9. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business strategies, client lists, pricing, and any materials marked as confidential. This obligation continues after the engagement ends.

10. Website Use

All content on ridgelinedigital.com.au is the intellectual property of Ridgeline Digital. You may not reproduce, distribute, or use our content without prior written permission. We reserve the right to modify or discontinue any part of the website at any time without notice.

11. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

12. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services after changes are posted constitutes your acceptance of the updated Terms.

13. Contact Us